Kidte Customer Review

I placed and paid for my order online since Jan 1 and have followed up on this shipment via Kidte Support email over 10 times and the only answer I'm getting is "Your item still in transit to your country or might be stuck for custom clearance. Your local public post will get the package once the item pass for custom inspection and clearance. Please take note normally shipment takes up to 10 - 21 business days depends on custom clearance."

This is ridiculous. I want a full refund including shipment costs